王先生?: 您好，是客房服务吗？
Mr. Wang:: Hello, is this Room Service?
前台?: 是的，先生。您需要什么帮助？
Reception?: Yes, Sir. How can I help you?
王先生?: 我想点餐。
Mr. Wang?: I’d like to order food.
前台?: 抱歉，先生。厨房从早上6点上班到晚上11点下班。现在厨房已经关门了，恐怕您现在无法点餐了。
Reception?: Sorry, Sir. The kitchen opens from 6：00 A.M. to 11：00 P.M., but it’s closed right now, so we can’t provide you with a regular meal.
王先生: 哦，糟糕，我也忘了时间了。那我就来点饼干和牛奶吧，还有我需要多一条浴巾，可以吗？
Mr. Wang?: Oh dear, I forgot about the time as well. Then do you have biscuits and milk? I also need one more bath towel.
前台?: 好的。您的房间号是1217对吗？
Reception?: Yes. Are you Room 1217?
王先生: 没错，1217！
Mr. Wang?: That’s right, 1217.
前台?: 好的。您的浴巾马上送来。
Reception: OK, I’ll have the bath towel brought up right away.
王先生?: 好的。还有两件事情需要解决，我的空调不好使了，还有浴缸（或马桶）好像堵住了。能派人来修一下吗？
Mr. Wang?: Thank you. I’ve two other problems. The air conditioner seems to have a problem, and the bathtub (or toilet) seems to be blocked. Can you get them fixed?
前台： : 当然，我这就给维修人员打电话，他们应该在5分钟内到您那里。
Reception?: Of course. Let me inform repair staff immediately. They should be with you within 5 minutes.
王先生: 好的，谢谢，请问您能不能帮我安排送洗服务？如果可以的话，请半小时后来我的房间取衣服。
Mr. Wang?: OK, thank you. Could you also provide laundry services? If so, could you come and pick up my clothes within half an hour?
前台： : 好的，先生，衣物上门取送需要加收30%的服务费。
Reception:: Yes, Sir. There is an extra 30% room delivery surcharge.
王先生?: 好的，没问题。我有一件衬衫、一套羊绒内衣需要干洗。
Mr. Wang?: OK, no problem. I have a shirt and some cashmere underwear that needs to be dry cleaned.
前台?: 好的，先生。客房人员会在30分钟内到您的房间。
Reception?: No problem, Sir. Room service staff will be with you in 30 minutes.
王先生?: 非常感谢！请问24小时内能送回吗？
Mr. Wang?: Thank you so much! Can I have it back within 24 hours?
前台: 可以的，先生。请问您还需要其他服务吗？
Reception?: Yes, Sir. Anything else?
王先生?: 是的。我不太习惯喝冰水，所以想自己煮热水喝。请问我能要一个开水器吗？
Mr. Wang??: Yes, I’m not used to drinking cold water. I’d like hot water if possible. Could I have a hot water machine?
前台?: 好的，先生。半小时后一起送到可以吗？
Reception??: Yes, Sir. Can we bring this along with the other things in half an hour?
王先生?: 当然可以，谢谢！您能为我提供明天早上7点的叫早服务吗？
Mr. Wang??: Of course, thank you! Can you also give me a wake-up call tomorrow at 7：00 A.M.?
前台??: 好的，先生。
Reception??: Yes, no problem, Sir.
王先生?: 谢谢，再见。
Mr. Wang: Thank you. Goodbye.
前台: 不用谢，再见。
Reception: My pleasure. Goodbye.