AM774 . Bruce in Beijing

Customer comments very important in maintaining top levels of quality

2015-06-23 20:45:16

Beijing Capital International Airport Metro provides convenient link with downtown

Beijing connects to the World through BCIA (Boeing Imag)

Compass Restaurant at Hilton Beijing Capital Airport

Meeting space and private dining close to the Airport

Relax before a long journey

The Long Bar incorporates Chinese traditional design

In recent years China has seen the continual movement into the country of every top end international hotel. The country now has some of the world's highest levels of service and accommodation within this sector.
In this concluding feature with Tony Marrinan, GM of the Hilton Beijing Capital Airport we learn how China today is now the No1 business for many of these leading companies. This growth is creating many excellent career opportunities for young people in many cities across the country.
As they talk, aircraft are regularly taking off from the airport - a reminder of how Beijing has risen to become one of the world's major destinations for business and travel.
Tony describes some aspects of his job and of his daily work routine and of his key role in ensuring customer satisfaction. He explains Conrad Hilton's vision of 'Responsibility to fill the Earth with the light and warmth of hospitality'. As an Irishman that comes naturally to Tony.
Many guests comment on Trip Advisor and other sites about the hotel. Tony tries to respond to their comments which he sees as thankfully mostly very positive.
Tony concludes by talking of his hobbies such as song writing and painting and of a fascination to discover more of the long history and culture of Beijing.