Customer: Excuse me.
Waitress: Is there anything I can help with?
Customer: I found a hair in my food.
Waitress: My apologies. I’ll have the chef prepare another one.
Customer: And the chicken is not how I wanted it.
Waitress: Could you be more specific?
Customer: It’s overdone.
Waitress: I’m terribly sorry. Allow me to replace it.
Customer: Thank you. That would be appreciated.
顾客：不好意思。
服务员：有什么可以为您效劳的吗?
顾客：我在菜里发现了一根头发。
服务员：抱歉。我会请厨师再为您重做一份。
顾客：还有这道鸡肉料理也和我预想的不同。
服务员：您可以具体说明一下吗?
顾客：它煮得太老了。
服务员：非常抱歉。请容许我替您更换一道新的。
顾客：谢谢。不胜感激。
